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IT Service Management Publication Reviews


If you would like to supply a review simply email us at commissioning@tso.co.uk.


ITIL

IT Infrastructure Library

Author: AXELOS
Publisher: TSO (The Stationery Office)

ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.


Designing and Transforming IT Organizations

Designing and Transforming IT Organizations

Author: Job Ten Hagen
Publisher: TSO (The Stationery Office)

'Designing and Transforming IT Organizations' is the introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.


Service Management Online - Creating A Successful Service Request Catalogue

Service Management Online - Creating A Successful Service Request Catalogue

Author: Phylis Drucker
Publisher: TSO (The Stationery Office)

This is a practical guide for those in IT service management who create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical.


Service Management Online - Creating A Successful Service Request Catalogue

Problem Management - A Practical Guide

Author: Jim Bolton and Buff Scott III
Publisher: TSO (The Stationery Office)

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.


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