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ITIL®
Foundation, ITIL 4 edition
ITIL 4 provides
the guidance organizations need to address new service management challenges
and utilize the potential of modern technology. |
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A Guide to
AgileSHIFT™
AgileSHIFT is
designed to enable change management for measurable business benefits across
the entire organisation. |
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Directing
Successful Projects with PRINCE2®
This guide is
specifically aimed at helping project board members to direct project work
efficiently, consistently and, above all, successfully. |
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Performance-driven IT: How
metrics can transform IT services and operations
With an approach
to metrics this book lists some of the questions that need be asked at all
levels of the organization to make sure it's on track to meet the agreed
strategic objectives. |
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ITIL Guide
to Software and IT Asset Management 2nd edition
This guide can
help organizations achieve major benefits in risk management, cost reduction,
enhanced security and improved service delivery. |
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IT Change
Management - A Practitioner's Guide
This title is
essential reading for anyone wishing to understand how IT change management can
be implemented and put into practice within the workplace. It bridges the gap
between best practice training and the realities faced in real world
implementation. |
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