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I have a query regarding my order

If you have a problem or query regarding an order you have already placed online, please contact our eSupport Customer Service Team:

Email: esupport@tso.co.uk
Telephone: +44 (0)333 200 2425
Text telephone: +44 (0)333 202 5077

A member of our dedicated eSupport Customer Services Team is waiting to answer your questions and will be happy to provide further information from 09:00 to 17:00 (BST/GMT) Monday to Friday. Telephone calls may be monitored or recorded for training and quality purposes.

For data security purposes, please do not submit any credit card details in email correspondence with TSO.

I have a query regarding my postal/off line order

If you have a problem or query regarding your 'Pay by Post' order or an order placed off line, please contact Customer Services:

Telephone: +44 (0)333 200 2425
Text telephone: +44 (0)333 202 5077

A member of our dedicated Customer Services team is waiting to answer your questions and will be happy to provide further information. The Customer Service Centre is open from 08:30 to 17:00 Monday to Thursday and 09:00 to 17:00 (BST/GMT) Friday. Telephone calls may be monitored or recorded for training and quality purposes.

I would like to place an order off line

If you would prefer to send a cheque or would rather not enter your credit or debit card details online, there is an option to 'Pay by Post' once in the 'Checkout'. Selecting this option will produce an online order form containing the items from your shopping basket. Simply fill in your details on screen before printing or by hand once printed and post to TSO Customer Services, PO Box 29, Norwich, NR3 1GN.

If you would prefer an alternative payment procedure, please contact Customer Services by telephone +44 (0)333 200 2425 to discuss.

I require an invoice to raise payment

If you require your order to be compiled as an invoice to raise payment, please contact Customer Services by telephone +44 (0)333 200 2425 with details of the publications you require.

Alternatively, if you would like to pay by cheque, there is an option to 'Pay by Post' once in the 'Checkout'. Selecting this option will produce an order form containing the items from your shopping basket. Simply fill in your details on screen before printing or by hand once printed and post to TSO Customer Services, PO Box 29, Norwich, NR3 1GN.

I can't find a publication

Take advantage of our free publication enquiry service: complete and submit the online form and we'll endeavour to find the publication on your behalf.

I have an editorial query

For all queries regarding editorial content please contact Ian Poynton, Web Editor/Operations Coordinator, at ian.poynton@tso.co.uk.

I have a general query, comment or complaint

If you have a general query, comment or complaint concerning the International Best Practice website please contact us using our feedback form.

Where can I purchase TSO publications?

TSO Agents and Distributors
Publications produced by The Stationery Office (TSO) can be obtained from a well-established network of authorized agents throughout the UK and worldwide.

Full list of TSO UK Agents and Distributors.
Full list of TSO Overseas Agents and Distributors.

TSO Belfast
TSO operates a bookshop in Belfast, Northern Ireland which acts as an outlet for both TSO and client publications and as a distribution hub. Knowledgeable and experienced staff are on hand to offer advice, deal with enquiries and handle orders. Contact details are:

TSO Belfast
16 Arthur Street, Belfast, BT1 4GD, Northern Ireland
Tel: 02890 238451
Fax: 02890 235401
Email: belfast.bookshop@tso.co.uk
Opening hours: Monday to Friday 09:00 - 17:00

TSO Scotland
In February 2009 it became necessary to discontinue retailing activity in Edinburgh and as a result, TSO Scotland relocated its premises to 26 Rutland Square, Edinburgh where it will continue to offer its full range of publishing services and continue to act as an Ordnance Survey Mapping and Data Centre as well as an agent for BSI publications. Contact details are:

TSO Scotland
26 Rutland Square, Edinburgh, EH1 2BW, Scotland
Tel: +44 (0)131 659 7020
Fax: +44 (0)131 659 7040
Email: enquiries@tsoscotland.com

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