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International Best Practice Authors


Darren Arcangel

Darren Arcangel

Darren Arcangel is a Senior Principal Services Architect at CA Technologies. He has been the lead architect for some of CA Technologies largest IT service management implementations. Darren holds a Master of Science degree from Boston University, is an ITIL v3 Expert in ITSM, certified ScrumMaster, AWS Solutions Architect...


Jim Bolton

Jim Bolton

Jim has more than a decade of experience in designing and delivering ITSM solutions. He is the founder and president of Propoint Solutions, Inc. (www.propointsolutions.com opens in new tab), an ITILŪ training and ITSM process consulting organization. Jim is an expert at diagnosing and solving complex organizational and process challenges...


Phyliss Drucker

Phyllis Drucker

Phyllis Drucker is an innovative and focused professional with more than 20 years' experience in Business/IT Strategy, IT service management, governance, customer service and support, process design and implementation, project management and team building as well as experience in running a business...


Gary Hardy

Gary Hardy

Gary has over 40 years' experience in the IT industry, and is recognised globally as an expert and thought leader in IT governance, value management and performance improvement. He has held director level positions at Deloitte and Arthur Andersen, driving IT management solutions based on ITIL and COBIT...


Steve Messenger

Steve Messenger

Steve Messenger is the current Chairman of the Dynamic Systems Development Method Consortium (DSDM), a role that entails setting the strategy for DSDM and leading the DSDM Board of Directors...


Alan Moran

Alan Moran

Dr. Alan Moran is an experienced agilest with considerable experience in IT management and the development and delivery of services and products (e.g., oversight of major applications and complex platforms delivering key services to large numbers of users, direction and management of programmes and projects...


Buff Scott II

Buff Scott III

Buff has more than 35 years of information technology experience, ranging from a technical programmer to an IT assistant vice-president of a large Fortune 500 company. He is a seasoned IT professional whose experience includes leading technical, operational, compliance, and process design and implementation teams...


Rod Swoden

Rod Sowden

Rod Sowden is founder and managing director of Aspire Europe, an organisation dedicated to improving organisations' programme management performance. In the last 10 years, Rod has travelled the world working on assignments and lecturing on a variety of programme management topics...


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