International Best Practice Authors
Charles Araujo
Charles Araujo is an industry analyst,
internationally recognized authority on the Digital Enterprise and author of
The
Quantum Age of IT: Why Everything You Know About IT is About to Change and The
Ecosystem Advantage: How to Build the Digital Ecosystem That Will Help You Win
in the Digital Era
. He is Principal Analyst with Intellyx, the first
and only industry analyst firm focused on agile digital transformation.
Jim Bolton
Jim has more than a decade of experience in
designing and delivering ITSM solutions. He is the founder and president of
Propoint Solutions, Inc. (www.propointsolutions.com
), an ITIL® training and ITSM process
consulting organization. Jim is an expert at diagnosing and solving complex
organizational and process challenges...
Phyllis Drucker
Phyllis Drucker is an innovative and focused professional with more than 20 years' experience in Business/IT Strategy, IT service management, governance, customer service and support, process design and implementation, project management and team building as well as experience in running a business...
Steve Messenger
Steve Messenger is the current Chairman of the Dynamic Systems Development Method Consortium (DSDM), a role that entails setting the strategy for DSDM and leading the DSDM Board of Directors...
Alan Moran
Dr. Alan Moran is an experienced agilest with considerable experience in IT management and the development and delivery of services and products (e.g., oversight of major applications and complex platforms delivering key services to large numbers of users, direction and management of programmes and projects...
Buff Scott III
Buff has more than 35 years of information technology experience, ranging from a technical programmer to an IT assistant vice-president of a large Fortune 500 company. He is a seasoned IT professional whose experience includes leading technical, operational, compliance, and process design and implementation teams...
Rod Sowden
Rod Sowden is founder and managing director of Aspire Europe, an organisation dedicated to improving organisations' programme management performance. In the last 10 years, Rod has travelled the world working on assignments and lecturing on a variety of programme management topics...
