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IT Service Management

IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization or part of an organization to plan, deliver, design, manage, improve, operate and control IT services offered to customers. The goal of ITSM is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.

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