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Service Management Online

Creating A Successful Service Request Catalogue

Author:
Phyllis Drucker
Publisher:
TSO (The Stationery Office)
Price: £35.00
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This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. This publication will benefit not only those in IT, but also those who need to oversee delivery of an automated catalogue to ensure optimal implementation for a successful customer experience.

This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement.

Key Features

  • Practical guide to implementing a service request catalogue

  • Background information on defining services and service offerings

  • How to streamline request fulfilment processes

  • Tips and tricks for designing an effective service portal and service request catalogue

  • A guide on how to select the right tools

  • How to measure success and integrate governance

  • Strategies for ensuring adoption

  • First title on this topic written by a highly experienced author

  • A selection of templates that you can use in your daily work routine

  • Also available as an ebook from Amazon

Tools to support the service request catalogue have been evolving rapidly. The catalogue has grown from a tedious, form-based catalogue to a true internet shopping experience. The tools used to deliver the service request catalogue have matured significantly, but the power of these tools is not truly being realized. Organizations need to transform their thinking about how they can implement a request catalogue into a full-scale internet service portal to support an entire organization. The customer experience is the number one priority in its design.

Publication reviews:

Extent TBC ISBN 9780117082915
Size 170 x 240mm Price £35.00
Format Paperback Published 12 Apr 2016
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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