Jim has more than a decade of experience in designing and delivering ITSM solutions. He is the founder and president of Propoint Solutions, Inc. (www.propointsolutions.com ), an ITIL® training and ITSM process consulting organization. Jim is an expert at diagnosing and solving complex organizational and process challenges. Jim is an ITSM consultant, courseware developer, trainer, author and speaker at conferences around the world on ITSM topics. He received the IT Industry Legend award in 2014 and more recently, he has been awarded the Ron Muns Lifetime Achievement Award April 2018, by HDI.
Jim's credentials include an MBA in technology management, ITIL v2 Manager, ITIL v3 Expert, ITIL Practitioner and Competency certificates and the itSMF ISO/IEC 20000 Consultant certificate.