Skip to content

Contact us

Help with your Orderblue triangle arrow pointing right

Need it in a hurry? Call our Customer Services team on tel +44 (0)333 202 5070

General enquiries blue triangle arrow pointing right

Dedicated support blue triangle arrow pointing right

Order enquiries

For online orders and technical enquires, contact eSupport:

Twitter: @TSO_Publishers
Telephone: +44 (0)333 200 2425
Fax: +44 (0)333 202 5080
Text telephone: +44 (0)333 202 5077
View TSO call charges and information

For all other enquiries, contact Customer Services:

Telephone: +44 (0)333 202 5070
Fax: +44 (0)333 202 5080
Text telephone: +44 (0)333 202 5077
View TSO call charges and information

Our dedicated support teams are waiting to answer your questions and will be happy to provide further information from 09:00 to 17:00 (BST/GMT) Monday to Friday. Telephone calls may be monitored or recorded for training and quality purposes.

*For data security purposes, please do not submit any credit card details in email correspondence with TSO.

Pay by post

If you would like to place an order off line:

If you would like to pay by a cheque, there is an option to 'Pay by Post' once in the 'Checkout'. Selecting this option will produce an online order form containing the items from your shopping basket.

Simply fill in your details on screen before printing, or complete by hand once printed, and post to:

TSO Customer Services
18 Central Avenue
St Andrews Business Park
Norwich, NR7 0HR

If you would prefer an alternative payment procedure, please contact Customer Services by telephone to discuss Tel: +44 (0)333 202 5070

View TSO call charges and information

Quotation invoices

If you require an invoice to raise payment:

A quotation invoice can be raised as a pro forma for advance payment. Please contact our Customer Services team with the full details of your order requirements.

If you would like to pay directly by cheque, please see the section on 'Pay by Post'
Tel: +44 (0)333 202 5070


If you have a general query, comment or complaint:

You can sumbit general queries, comments or complaints concerning the TSO Shop by using our feedback form.

Can't find it?

If you can't find the publication you're looking for:

Take advantage of our free publication enquiry service. Complete and submit the online form and we'll endeavour to find the publication on your behalf.

Editorial enquiries

If you have an editorial query:

For all queries regarding editorial content please contact Ian Poynton, Senior Web Editor/ Web Producer, at

CAA (Civil Aviation Authority)

For publications from the CAA:

If you can't find what you are looking for online, please contact our dedicated CAA Customer Services Team for assistance:

DVSA (Driver and Vehicle Standards Agency)

For DVSA product enquiries:

Get the latest official revision material to pass your test first time, contact our DVSA Merchandising Team:

Tel: +44 (0) 333 200 2401
View TSO call charges and information

BSI (British Standards Institute)

For any BSI order queries:

These are managed at TSO's Head Office, please contact the main Customer Services Team:

Website created and managed by TSO information and publishing solutions