Humanising IT: Human-centred design for IT service management - Second edition
Paperback
- Author:
- Katrina Macdermid
Humanising IT™ applies human-centred design principles to the world of IT service management.
More information
Human-centred design is about empathising with users, whereas IT service management provides processes and technology to support users. And here lies the disconnect.
This is where human-centred design for IT service management can help. It puts users first to understand their motivations, pain points, needs & desires in the design & support of IT services.
Ultimately the goal of Humanising IT™ is to break down the barriers, not just between businesses and IT departments, but within IT departments themselves.
Topics to improve your understanding include:
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An overview of human-centred design principles, tools & techniques and how these can be integrated with IT service management.
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How IT service management should serve the wider goals of the organisation.
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How the DVF (desirability, viability, feasibility) model can be applied within the design & support of IT services.
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The four phases of the Double Diamond model (discover, define, develop & deliver).
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An innovative approach to value stream mapping. Learn how to map IT service management to support your business outcomes.
Alternative Formats
| Extent | 174 pages | ISBN | 9780117094376 |
|---|---|---|---|
| Size | N/A | Price | £Not known |
| Format | Paperback | Published | tbc |
| Availability | Not available to order
 |
Delivery | Delivery options and charges |
