Placing standing orders

• Standing Orders (TSO credit account customers only)
• Placing a standing order (TSO credit account customers only)
• Standing Order Order Entry (TSO credit account customers only)
• Further Information

Standing orders (TSO credit account customers only)

TSO publishes official materials for a wide range of public bodies, including Parliament and government departments and agencies. You can place a standing order to receive all TSO official publications in any of 33 subject categories and 8 publication types. Each subject category is broken down into subcategories to ensure that you get only the publications you need.

The service is ideal for account customers placing regular orders, particularly libraries or large organisations. Due to the infrequent nature of publication of items on standing order, the service is only availble to account customers.

Placing a standing order (TSO credit account customers only)

1. Click on 'Your Account' (If you have not already logged in you will be prompted to do so at this point).
2. Click on the 'Standing Orders' button. You can view your existing standing orders by clicking on the 'View Existing Order' button.
3. Select the category you are interested in, by checking the box beside the category of your choice, and click on the 'Continue' button. (To select a category click on the box and a tick will appear. To deselect a category click on the box again and the tick will disappear.)
4. Specify the subcategory that you are interested in, by checking the box beside the category of your choice, and click on the 'Continue' button.
5. Select the publication types you wish to receive by checking the relevant boxes.
6. Click on the 'Continue' button.
7. The standing order you have selected to receive will now appear in your shopping basket.
8. To select further standing orders click on the 'Define More Standing Orders' button and repeat steps 1 to 5.
9. Enter a reference number (if you wish) in the 'Line Reference' field.
10. If you wish to receive more than one copy of each publication, enter the number of copies of each publication you wish to receive in the 'Quantity' field and click on the 'Update' button.
11. To remove an item from your shopping basket click on the 'Remove' button beside the item you wish to remove. The screen will then refresh to show the revised contents of your shopping basket.
12. Confirm your order by clicking on the 'Confirm Purchase' button.
13. You will then receive a standing order confirmation e-mail, detailing the categories and specific subcategories you have selected to receive by standing order.

Standing Order Order Entry (TSO credit account customers only)

Customers who know the Standing Order classification codes of the publication categories they wish to purchase, can use the Standing Order Order Entry page within 'Your Account'.

1. Under 'Your Account' click on the 'Standing Orders' button.
2. Click on the 'Enter Standing Order Code' button.
3. Enter the classification codes for the standing orders you wish to order - you can enter multiple classification codes.
4. Enter a reference in the 'Customer Reference' field - this field is optional.
5. Enter the quantity required in the 'Quantity' field.
6. To view the product description click on the 'Check Details' button.
7. Add the standing orders you wish to purchase to your shopping basket by clicking the 'Add Items to Basket' button.
8. The standing order you have selected to receive will now appear in your shopping basket.
9. Confirm your order by clicking on the 'Confirm Purchase' button.
10. You will then receive a standing order confirmation e-mail, detailing the categories and specific subcategories you have selected to receive by standing order.

Further information

Standing Orders are free to set up and do not require any pre-payment. When an item on your selected standing order is published, it will be dispatched within two days of publication and your account will be charged accordingly. All orders are dispatched by standard surface mail (UK) or accelerated surface mail (Rest of the World) and carriage is free for these products.

If you wish to cancel a standing order or require any further information on standing orders please contact Customer Services on 0870 600 5522 or via email at standing.orders@tso.co.uk