The ISM Method
The ISM Method
describes a revolutionary approach on how to successfully implement IT service
management (ITSM) in an easier, faster, cheaper, and especially more effective
way.
The ISM Method: Past, Present and Future of IT Service Management
This
publication describes the implementation method, with a strong focus on quality
assurance and cultural change, a comprehensive definition list, and an example
of a compact process model.
Book
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- ISBN: 9780117081062
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- ISBN: 9780117081819
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