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The ISM Method

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The ISM Method describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.



The ISM Method: Past, Present and Future of IT Service Management The ISM Method: Past, Present and Future of IT Service Management  book jacket image


This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.







Book

  • Published: [?ProductPubDate:9780117081062?]
  • ISBN: 9780117081062
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PDF

  • Published: [?ProductPubDate:9780117081819?]
  • ISBN: 9780117081819
  • Price: [?DiscountedPrice:9780117081819?]
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