Secrets of Service Level Management: A Process Owners Guide

Author:

Ami Nahari

Publisher:

TSO (The Stationery Office)

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key features:

• Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

• Includes real-life examples and experience for service level management experts

• Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

• Written in an engaging style

Alternative formats

• PDF

• Online Subscription

Extent	TBC	ISBN	9780113313525
Size	216 x 216mm	Price	£45.00
Format	Paperback	Published	27 Mar 2013
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges