Secrets of Service Level Management: A Process Owners Guide
- Author:
- Ami Nahari
- Publisher:
- TSO (The Stationery Office)
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
Key features:
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Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
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Includes real-life examples and experience for service level management experts
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Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management
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Written in an engaging style
Alternative formats
Extent | TBC | ISBN | 9780113313525 |
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Size | 216 x 216mm | Price | £45.00 |
Format | Paperback | Published | 27 Mar 2013 |
Availability |
In Stock: 1 - 2 days
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Delivery | Delivery options and charges |
