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The Introduction to the ITILŪ Service Lifecycle Online Subscription

Individual User

Author:
AXELOS
Price: £25.00 (£30.00 inc. VAT)
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This publication introduces IT service management and ITIL. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization's management, processes, knowledge and people. They represent a service organization's capacity, competency and confidence for action in service provisioning.

Key features:

  • This publication provides a summary of each stage of the service lifecycle and the best practices described in the corresponding core ITIL publication.

  • This publication will help you to fully appreciate and understand the overall lifecycle of services and of IT service management.

  • This publication gives a clear understanding of the basic concepts of the ITIL service lifecycle and how the core practice publications can be useful to you.

  • This publication will help you to further examine particular areas within any of the core guidance publications that offer detailed practice information in areas that support your day-to-day service management role.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

  • Dynamic content

  • Easy navigation

  • Bookmarking

  • History

  • Cross-linking between chapters

  • Pop-up glossary of terms.

Price quoted below is for single user access. To discuss multi-user access and the packages available, please contact our dedicated digital sales team on: email digital@tso.co.uk ; or telephone: +44 1603 696675.

Alternative formats

Extent N/A Sub. No. 7003174
Size N/A Price £25.00 (£30.00 inc. VAT)
Format Online Subscription Frequency Annual
Availability Available to order Availability help (opens in new window)
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