ITIL® 4
ITIL 4 is the globally recognized framework for IT service management, helping organizations align IT services with business needs and deliver value. It provides practical guidance for enhancing service delivery, efficiency, and continual improvement in modern digital environments.
Key titles
ITIL® 4: Foundation Revision Guide
The ITIL 4 Foundation Revision Guide provides a short and easy to digest revision aid which is aligned with the ITIL 4 Foundation exam. Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service management, the ITIL service value system, the service value chain and ITIL practices.
Available format:
ITIL 4 Create, Delivery and Support reference and Study Guide
ITIL 4 Create, Deliver and Support (CDS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from the ITIL 4 Foundation revision guide. It summarizes the 'core' IT service management activities and focuses on the co-creation of value with the customer through leadership, team structure learning and incremental improvement.
Available formats:
ITIL® 4: Digital and IT Strategy Reference and Study Guide
The ITIL 4 Digital IT and Strategy (DITS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It focuses on the alignment of digital business strategy with IT strategy. It also covers how disruption from new technologies is impacting organizations and how businesses are responding.
Available formats:
ITIL® 4: Direct, Plan and Improve Reference and Study Guide
ITIL® 4: Drive Stakeholder Value Reference and Study Guide
ITIL® 4: High-Velocity IT Reference and Study Guide
Co-Creating Value in Organizations With ITIL 4: A guide for consultants, executives, and managers
This title expands on the principle of value co-creation described in ITIL 4. Based on the author's personal experience across different business sectors, he presents valuable insight and practical guidance on how to balance ITIL with real world situations. It is an essential read for every executive who is concerned about the long-term viability and value of their organization.
