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IT Tools for the Business when the Business is IT - Selecting and Integrating Service Management Tools - Downloadable PDF

Author:
itSMF International
Publisher:
TSO (The Stationery Office)
Price: £50.00
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This downloadable PDF examines the specific nature of ITSM tools, whether they are utilized specifically to manage IT services or to address other types of services.

It also explores the specifics of the architectures that underlie the use of service management tools. These specifics consist of a set of service management processes representing the (IT) business architecture, and the architecture of the data classes, which is unique to service management.

Extent 452 pages ISBN 9780117080584
Size 10.75Mb Price £50.00
(£60.00 inc. VAT)
Format Downloadable PDF Format help (opens in new window) Published 20 Dec 2012
Availability Available Immediately Availability help (opens in new window)
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