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Service Design (German Translation) PDF

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service Management strategy and value planning.

  • Linking IT service strategy to business needs.

  • Planning and implementing service strategy.

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ITIL Version 3 Lifecycle Process Model

Download 'Service Design' Contents and Introduction in English - PDF (128KB)

Download 'Service Design' Publication Review in English.

Download 'Service Design' 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

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Extent 334 pages ISBN 9780113311774
Size 6.8Mb Price £85.00 (£102.00 inc. VAT)
Format Downloadable PDF Format help (opens in new window) Published 24 Dec 2008
Availability Available Immediately Availability help (opens in new window)
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