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ISO/IEC 20000

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International Organization for Standardization (ISO) with the International Electrotechnical Commission (IEC) ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors, and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.

ISO 20000



A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.

ISO/IEC 20000: Una Introduccion

  • Published: 01 Feb 2009
  • ISBN: 9789087532932
  • Price: £45.99
    (£47.83 inc. VAT)
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ISO/IEC 20000: an Introduction

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