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Service Offerings and Agreements: ITIL® 2011 Intermediate Capability Handbook - Downloadable PDF

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TSO (The Stationery Office)
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Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this PDF will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a portable, printable reference source for practitioners who work with these processes.

Key features:

  • Authored and quality assured by itSMF UK

  • This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus

  • Part of a four-book series covering the Intermediate Capability syllabus

  • PDF format allows portability and mobility between devices

  • Single User

  • Non-Networkable

  • Basic downloadable PDF: Searchable with a bookmarking function

Alternative formats

Extent 196 pages ISBN 9780113314515
Size 3.62Mb Price £10.95
(£13.14 inc. VAT)
Format PDF Format help (opens in new window) Published 26 Nov 2014
Availability Available Immediately Availability help (opens in new window)
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