Secrets of Service Level Management: A Process Owners Guide - PDF
- Author:
- Ami Nahari
- Publisher:
- TSO (The Stationery Office)
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
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Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
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Includes real-life examples and experience for service level management experts
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Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management
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Written in an engaging style
A PDF allows for easy access while you're on the move:
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Single user
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Non-networkable
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Basic downloadable PDF: searchable with a bookmarking function.
Alternative formats
Extent | 312 pages | ISBN | 9780113313877 |
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Size | 10.73Mb | Price |
£45.00 (£54.00 inc. VAT)
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Format | PDF ![]() |
Published | 27 Aug 2013 |
Availability |
Available Immediately
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