Secrets of Service Level Management: A Process Owners Guide - PDF

Author:

Ami Nahari

Publisher:

TSO (The Stationery Office)

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

• Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

• Includes real-life examples and experience for service level management experts

• Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

• Written in an engaging style

A PDF allows for easy access while you're on the move:

• Single user

• Non-networkable

• Basic downloadable PDF: searchable with a bookmarking function.

Alternative formats

• Book

• Online Subscription

Extent	312 pages	ISBN	9780113313877
Size	10.73Mb	Price	£45.00
Format	PDF	Published	27 Aug 2013
Availability	Available Immediately