Key Element Guide ITIL Continual Service Improvement PDF
Aligned to the 2011 Editions
- TSO (The Stationery Office)
The 'Key Element Guide Continual Service Improvement PDF' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.
Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.
Written by authors of the main core guidance titles
Provides a handy overview of the five core titles
Each KEG shares the same structure
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|Format||Downloadable PDF||Published||20 Aug 2012|