Key Element Guide ITIL Continual Service Improvement PDF

Aligned to the 2011 Editions

Author:

AXELOS

Publisher:

TSO (The Stationery Office)

The 'Key Element Guide Continual Service Improvement PDF' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.

Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.

Key features:

• Written by authors of the main core guidance titles

• Provides a handy overview of the five core titles

• Each KEG shares the same structure

• Quality assured and endorsed by itSMF International.

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• Single user

• Non-networkable

• Downloadable PDF: searchable with a bookmarking function.

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Extent	97 pages	ISBN	9780113313754
Size	1.8Mb	Price	£9.95 (£11.94 inc. VAT)
Format	Downloadable PDF	Published	20 Aug 2012
Availability	Available Immediately