Key Element Guide ITIL Service Operation PDF
Aligned to the 2011 Editions
- TSO (The Stationery Office)
The 'Key Element Guide Service Operation PDF' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
Written by authors of the main core guidance titles
Provides a handy overview of the five core titles
Each KEG shares the same structure
Quality assured and endorsed by itSMF International.
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|Format||Downloadable PDF||Published||20 Aug 2012|