Key Element Guide Suite
Aligned to the ITIL 2011 Editions
- TSO (The Stationery Office)
Written by the original authoring team for the ITIL 2011 manuals, this 'Key Element Guide Suite' provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.
The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means.
The main focus of each of the Key Element Guides (KEGs) is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.
Written by authors of the main core guidance titles
Provides a handy overview of the five core titles
Each KEG shares the same structure
Quality assured and endorsed by itSMF International.
|Extent||Pack of 5||ISBN||9780113313709|
|Format||Paperback||Published||31 Jul 2012|
|Availability||In Stock: 1 - 2 days||Delivery||Delivery options and charges|