IT Tools for the Business when the Business is IT - Selecting and Integrating Service Management Tools - Downloadable PDF
- itSMF International
- TSO (The Stationery Office)
This downloadable PDF examines the specific nature of ITSM tools, whether they are utilized specifically to manage IT services or to address other types of services.
It also explores the specifics of the architectures that underlie the use of service management tools. These specifics consist of a set of service management processes representing the (IT) business architecture, and the architecture of the data classes, which is unique to service management.
|Format||Downloadable PDF||Published||20 Dec 2012|