Skip to content

Building an ITIL®-based Service Management Department - 2nd Edition

Author:
AXELOS, Malcolm Fry
Publisher:
TSO (The Stationery Office)
Price: £35.00
Add to Basket

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

Key features:

  • Aligned to the ITIL 2011 editions and includes 12 replacement figures

  • This is a practical guide to help set up an IT department and an aid for all those newly quali-fied in IT service management

  • The book has been written by Malcolm Fry, a highly recognized author in the ITSM world. He has over 40 years experience in Information Technology. Malcolm is the author of many bestselling books on IT Service Management, he has had numerous articles and papers pub-lished.

Alternative formats

Extent N/A ISBN 9780113314584
Size 216 x 216mm Price £35.00
Format Paperback Published 19 Oct 2015
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
Bookmark and Share
Save
Add to Basket

If you're interested in this you might also be interested in...

Building an ITIL-based Service Management Department - 2nd Edition - PDF

  • Published: 29 Oct 2015
  • ISBN: 9780113314591
  • Price: £35.00
    (£42.00 inc. VAT)
Save
Add to Basket

Introduction to the ITIL Service Lifecycle

Save
Add to Basket

ITIL V3 Planning to Implement Service Management

Save
Add to Basket

ITIL V3 Small Scale Implementation

Save
Add to Basket

ITIL Service Lifecycle Publication Suite

Save
Add to Basket
Website created and managed by TSO information and publishing solutions