ISO/IEC 20000 and ITIL®: A Practical Handbook - Online Subscription
- Alex Hernandez
The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.
Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.
Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.
Price quoted below is for single user access. To discuss multi-user access and the packages available, please contact our dedicated digital sales team on: email firstname.lastname@example.org ; or telephone: +44 1603 696675.
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