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Secrets of Service Level Management: A Process Owners Guide - Online Subscription

Ami Nahari
Price: £45.00
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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key features:

  • Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

  • Includes real-life examples and experience for service level management experts

  • Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

  • Written in an engaging style

Price quoted below is for single user access. To discuss multi-user access and the packages available, please contact our dedicated digital sales team on: email ; or telephone: +44 1603 696675.

Alternative formats

Extent N/A Sub. No. 7003249
Size N/A Price £45.00
Format Online Subscription    
Availability Available to order Availability help (opens in new window)
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