Adopting Service Governance : Governing portfolio value for sound corporate citizenship - PDF
- TSO (The Stationery Office)
Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services.
The purpose of the book is to bring service governance to the attention of boards to encourage the use of ITIL best practice, not just for IT service management but for business service governance
A complementary title to the ITIL suite.
The publication is intended to be a short and readable guide prescribing how a governing body should be adopted by an organization and how to establish the effectiveness of the adoption
This publication shows how the IT service metaphor enables governance. It shows how ITIL, as a fundamental framework, supports service governance. It also includes references to MoR®, MoV®, MSP® and MoP® where appropriate.
The book provided a nice simple definition of Governance, and is a good starter book for IT managers wanting to know more. The books explores a topic that is sorely needed in the world of IT management. I was worried in the beginning that the focus would be too much on 'comply and explain' and support a 'tick in the box' approach characteristic of many Governance initiatives, but the book went on to stress the need to balance between 'performance' and 'Conformance'. The book made a good link between ITIL and governance and a solid business case for 'Service Portfolio Management', explaining how services are the units of value creation and resource usage. The book also highlighted recognised governance issues in the industry, those being 'strategy execution' and 'measurement', topics which also scored low in an ISACA study into COBIT. Strategy is often poorly transitioned into operations, hence, as the book went on to argue, the need for 'service transition' and indeed the service lifecycle.
Although the book did make a case for CSI I would have preferred this to be stronger, something I feel COBIT could also stress more. As mentioned in the book 'Service Governance by nature is iterative' - CSI is, or rather should be, in my mind a core capability, something embedded into the culture.
It is a book for all sizes of organisations, and for those wanting to know more and go deeper there was a good list of associated reading in breakout boxes within the various chapters.
The book also gave some examples in the appendices of mapping services to value. This was just a taster leaving me wanting to know more about how this was done.
Reviewed by: Paul Wilkinson
|Format||Published||03 Sep 2015|