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ISO/IEC 20000 and ITIL®: A Practical Handbook

PDF

Author:
Alexander Hernandez
Publisher:
TSO (The Stationery Office)
ISO/IEC 20000 and ITIL®: A Practical Handbook - Front
Price: £35.00

The purpose of this PDF is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

Alternative formats

Extent 116 pages ISBN 9780113314119
Size 11.7Mb Price £35.00
Format PDF Format help (opens in new window) Published 30 Aug 2013
Availability Available Immediately Availability help (opens in new window)

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