Skip to content

ISO/IEC 20000 and ITIL®: A Practical Handbook

Paperback

Author:
Alexander Hernandez
Publisher:
TSO (The Stationery Office)
ISO/IEC 20000 and ITIL®: A Practical Handbook - Front
Price: £35.00

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

Alternative formats

Extent 112 pages ISBN 9780113314102
Size 280 x 216mm Price £35.00
Format Paperback Published 05 Dec 2013
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges

If you're interested in this, you might also be interested in...

ISO/IEC 20000 and ITIL: A Practical Handbook - Downloadable PDF

ITIL Lifecycle Suite Books

ITIL Lifecycle Suite PDFs

ITIL Key Element Guide Suite

Website created and managed by TSO information and publishing solutions