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Essential ITIL®: Processes and functions


TSO (The Stationery Office)
Price: £2.08

This downloadable PDF provides a high-level overview of ITIL processes and functions for those new to ITIL, or interested in the service lifecycle.

This downloadable PDF provides information on all of the ITIL processes and functions. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes. Each process is presented in the same way, with information on its purpose, benefits and features.

Key features

  • Provides a process-focussed overview of ITIL in one place

  • User-friendly

  • Instant access

  • Aligned with the content of the 2011 core guidance

Extent 76 pages ISBN 9780113313945
Size 5.87Mb Price £2.08
Format Downloadable PDF Format help (opens in new window) Published 30 Apr 2013
Availability Available Immediately Availability help (opens in new window)

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