Secrets of Service Level Management: A Process Owners Guide
- Ami Nahari, Craig J. LaCava, Joe Fennis
- TSO (The Stationery Office)
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
Includes real-life examples and experience for service level management experts
Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management
Written in an engaging style
A PDF allows for easy access while you're on the move:
Basic downloadable PDF: searchable with a bookmarking function.
|Format||Published||27 Aug 2013|