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Secrets of Service Level Management: A Process Owners Guide


Ami Nahari, Craig J. LaCava, Joe Fennis
TSO (The Stationery Office)
Price: £45.00

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

  • Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

  • Includes real-life examples and experience for service level management experts

  • Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

  • Written in an engaging style

A PDF allows for easy access while you're on the move:

  • Single user

  • Non-networkable

  • Basic downloadable PDF: searchable with a bookmarking function.

Alternative formats

Extent 312 pages ISBN 9780113313877
Size 10.73Mb Price £45.00
Format PDF Format help (opens in new window) Published 27 Aug 2013
Availability Available Immediately Availability help (opens in new window)
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