Skip to content

Secrets of Service Level Management: A Process Owners Guide


Ami Nahari
TSO (The Stationery Office)
Price: £45.00

'Secrets of Service Level Management' is an ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of service level management (SLM) into practice.

This publication illustrates how service level management interacts with the ITIL service lifecycle.

Key features:

  • Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

  • Includes real-life examples and experiences for service level management experts

  • Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

  • Written in an engaging style.

Related resources:

> ITIL 2011 Edition Publication Reviews (opens in new window)

> ITIL Update FAQs - October 2011 (PDF - 677Kb)

> ITIL Recommended Reading Diagram (PDF - 66.5Kb)

Extent TBC ISBN 9780113313525
Size 216 x 216mm Price £45.00
Format Paperback Published 27 Mar 2013
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges

If you're interested in this, you might also be interested in...

ITIL V3 Guide to Software Asset Management Book

ITIL V3 Small-Scale Implementation Book

ITIL Lite: A road map to full or partial ITIL implementation Book

ITIL Lite: A Road Map to Full or Partial ITIL Implementation

Building an ITIL-based Service Management Department

ITIL® Planning to Implement Service Management

Website created and managed by TSO information and publishing solutions