Secrets of Service Level Management: A Process Owners Guide
- Ami Nahari
- TSO (The Stationery Office)
'Secrets of Service Level Management' is an ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of service level management (SLM) into practice.
This publication illustrates how service level management interacts with the ITIL service lifecycle.
Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
Includes real-life examples and experiences for service level management experts
Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management
Written in an engaging style.
> ITIL 2011 Edition Publication Reviews (opens in new window)
> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
|Size||216 x 216mm||Price||£45.00|
|Format||Paperback||Published||27 Mar 2013|
|Availability||In Stock: 1 - 2 days||Delivery||Delivery options and charges|