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White Papers

Here you will find a summary of selected White Papers available to download from the repository of our Partners at

IT Service Management: Introductory and business benefits

Executive Briefing: The Benefits of ITIL®

This technical white paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value. It is for senior executives, managers and decision makers whose businesses make use of IT.
This White Paper is also available in Chinese, Dutch and French

ITIL® 2011 Edition: The Basics

This white paper explains exactly what ITIL is and why an organization would want to engage with it. An outline of the benefits involved in using ITIL is also included.
This White Paper is also available in Chinese, Dutch and French


This White Paper explores the core philosophy of ITIL, to demonstrate that it is a dynamic and structured framework which is meant to have an effect on, and engage proactively with, the business, and why that is. In particular tries to challenge some assumptions so that readers will discover the answers for themselves; it is hoped they will move on from thinking purely in versions and understand why they are no longer important.

ITIL in a Recession

In this white paper Shirley Lacy, an IT Service Management industry recognized leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.

IT Service Management: Technical

Synergies between ITIL and Knowledge - Centered Support (KCSSM)

The paper offers the reader information and guidance on the interaction and cooperation between ITIL and KCS. The paper illustrates the fact that ITIL and KCS are collaborative, and organizations that adopt both practices position themselves for increased success.

Best Practice In The Cloud An Introduction

The purpose of this white paper is to introduce the challenges of managing an IT environment in a cloud setting. It identifies the benefits of cloud computing and the potential unintended consequences – and how ITIL provides the foundations for best practice in a cloud environment.

ITIL® For Managed Service Providers

This White Paper by Brian McCabe provides a practical review of real-world challenges, ideas and techniques to help managed service providers deliver services aligned with ITIL®.

ITIL® and BiSL: Sound Guidance for Business IT Alignment from a Business Perspective

An examination of the similarities and differences between the Business Information Services Library (BiSL) and the current ITIL® best practice framework and provides guidance and understanding of the synergy and distinctness of each framework.

Integrating Six Sigma and ITIL® for Continual Service Improvement

Jack Probst and Gary Case of Pink Elephant review some basic ITIL principles, discuss how those principles apply to Six Sigma, and how Six Sigma can practically be applied to Continual Service Improvement efforts. They also offer some practical tips for applying Six Sigma to improve ITIL processes and services in general.

TOGAF™ 9.1 and ITIL® – Two Frameworks

This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper there are references for readers who would like further details about these frameworks.

ITIL® Managing Digital Information Assets

This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose, stable and reliable. It is complementary guidance to ITIL on digital continuity.

ITIL and Corporate Risk Alignment Guide: An Introduction To Corporate Risk and ITIL, and How ITIL Supports and is Assisted by Management of Risk (M_o_R®)

The main body of this white paper, by Michael Faber and Rubina Faber, considers what ITIL and corporate risk are, and why they are important to business. It aligns the objectives of ITIL with those of the management of corporate risk – highlighting why risk should be taken into consideration and what benefits can be realized and capitalized by aligning ITIL and M_o_R at each stage of the service lifecycle.

Aligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing From ITGI and OGC

To achieve alignment of best practice to business requirements, formal processes in support of good IT governance should be used. The intention of this management briefing is to explain to business users and senior management the value of IT best practices and how harmonization, implementation and integration of best practices may be made easier.

ITIL V3 and ASL: Sound Guidance for Application Management and Application Development

This white paper, by Sharon Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied.

Project Management: Introductory and business benefits

It's All About Winning

This White Paper by Duncan Wade from The Human Interface Consultancy Ltd, reviews how a project manager creates a winning environment with PRINCE2®. Beginning with a clear statement of what the project will build and the quality criteria that must be met, the exercise becomes one when everyone knows what to do and how to contribute.

RINCE2® and the National and International Standards

This white paper is intended to show how PRINCE2® can be used to help organizations ensure their project management approach meets the requirements of the British Standard BS6079 Part 1 and the international standard ISO21500.

PRINCE2® The Basics

In this White Paper, lead author of PRINCE2 2009 and Director of Outperform UK Ltd Andy Murray gives an overview of PRINCE2, discussing the benefits, principles, themes and processes involved.
This White Paper is also available in Chinese, Danish, Dutch and French.

PRINCE2 and Governance White Paper

This White Paper reviews general guidance for effective governance and explores how, when used appropriately, PRINCE2® supports good governance.

PRINCE2™ Business Benefits

This white paper discusses the business benefits that organizations can attain by adopting a structured, controlled, repeatable and robust project management method. The particular project management method ‘under the spotlight’ in this white paper is PRINCE2®.
This White Paper is also available in Chinese, Danish and French.

Project Management: Technical

Agile Project Management: Integrating DSDM into an existing PRINCE2 environment

The purpose of this white paper is to describe the benefits of running PRINCE2 and DSDM together and to provide a general overview on how to achieve this.

PRINCE2® for small-scale projects

Chris Ferguson of Novare Consulting outlines how the PRINCE2 light-touch approach provides guidance for organizations working on small projects to adopt the best practice for successful management. This White Paper defines the 'light-touch' approach and distinguishes the differences between a one-off task and a small project, and a small project and a large project, by outlining the resources required for each scale.

Integrating Six Sigma and PRINCE2™ 2009

In this paper, Mike Ward of Outperform discusses the key aspects of PRINCE2™ and Six Sigma, and shows how the methods can be integrated to provide a very rich framework which may be applied to certain types of project, to great effect.

Programme Management

MSP®: The Basics

This white paper explains exactly what MSP is and why an organization would want to engage with it. The paper also includes an outline of the benefits involved in using MSP along with an overview of the framework..

Managing Successful Programmes Business Benefits

In this White Paper mentor and lead author for the 2011 edition of Managing Successful Programmes (MSP®) and lead author of the 2007 edition, Aspire Europe Ltd's Rod Sowden outlines the benefits that organizations will enjoy from using MSP.

Transition into Business as Usual

This White Paper builds on Managing Successful Programmes (MSP®) to provide additional guidance on the successful implementation and integration of new capabilities into business operations so that they can be exploited to achieve the desired benefits.

Risk Management

M_o_R® The Basics

In line with the 2010 edition of the MoR® guide, Principal Consultant at GSW Consultancy, Graham Williams, describes how this framework helps organizations manage risk, outlines its principles, approach and process, and how it can be embedded and reviewed.

Management of Risk Guidance for Practitioners and the International Standard on Risk Management ISO 31000:2009

This White Paper is intended to show how Management of Risk: Guidance for Practitioners (M_o_R®) can be used to help organizations ensure their risk management approach meets the requirements of ISO 31000:2009: Risk Management – Principles and Guidelines.

Applying Management of Risk (M_o_R®) for Public Services

The purpose of this white paper is to describe how the OGC guide, Management of Risk: Guidance for Practitioners (M_o_R) can be applied within organizations that are responsible for delivering public services.

Portfolio Management

Business Benefits of P3O Implementation

This white paper looks at today's business challenge and how P3O can help in today's climate of cost cutting and efficiency targets with delivering the change portfolio more effectively.

Capital Investment Governance White Paper

This White Paper presents an integrated approach to the governance of projects, programmes and portfolios. It aims to demonstrate how the logic behind concepts such as ownership and accountability can be used to ensure a consistent approach to governance across an organization.

Improving Portfolio, Programme and Project Financial Control

This White Paper sets out how best to improve and implement coordinated corporate financial control across an organization’s portfolio of investment-led change programmes and initiatives.

Universal Service Management

Systems or Smiles - What Business Are You In?

Author of the Universal Service Management Body of Knowledge (USMBOK), Ian Clayton, investigates the service organizations provide for their customers and how the business is presented by employees - according to the universal service management philosophy, there are two ways of thinking - Inside Out and Outside In.

Value Management

Business Benefits of Implementing MoV®

Polly Murphy of Maven Training discusses how the Management of Value portfolio can benefit an organization through focussing on functioning cost-effectively. This paper covers the purpose of value management, how and why it should be implemented and reasons why companies may deter from using this approach.

The Basics: Management of Value

In this White Paper, Lead Trainer at Maven Training, Polly Murphy, defines the seven key principles that underpin the Management of Value approach. Polly also outlines seven principles for organizations to adopt in order to collect and analyse information to deliver the best value for money.

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