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USM640 Service Configuration Management 102

Service Management 101, Ian M. Clayton
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An Authorized and Companion to the Universal Service Management Body of Knowledge (USMBOK), this guide is intended to act as a practitioner's reference for professionals developing practices and standard operating procedures (SOPs) to manage configuration items as they relate to services. A Practitioner's Guide to managing changes as they relate to customer activities, outcomes, satisfaction level, and service guarantees.

As a practitioner guide this book draws upon available terms, methods, concepts, and guidance used across all industries, regardless of sector. Its development starts with a universal perspective and is inclusive of all theory and concepts regardless of their source, and then applies these to services.

This guide is also designed to be compatible with relevant international standards, such as ISO® 10007:2003, ISO 20000 and ISO 9000, popular best practice frameworks such as the IT Infrastructure Library (ITIL®), COBIT®, and nationally recognised guidelines such as ANSI®/EIA-649-1998 National Consensus Standard for Configuration Management, and CMMI® for Development, Configuration Management.

Extent 180 pages ISBN 9780981469157
Size 168.2 mm × 260 mm Price £Not known
Format Paperback Published tbc
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