Building an ITIL®-based Service Management Department
- Malcolm Fry
- TSO (The Stationery Office)
This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
Aligned to the ITIL 2011 editions and includes 12 replacement figures
This is a practical guide to help set up an IT department and an aid for all those newly quali-fied in IT service management
The book has been written by Malcolm Fry, a highly recognized author in the ITSM world. He has over 40 years experience in Information Technology. Malcolm is the author of many bestselling books on IT Service Management, he has had numerous articles and papers pub-lished.
|Size||216 x 216mm||Price||£35.00|
|Format||Paperback||Published||19 Oct 2015|
|Availability||In Stock: 1 - 2 days||Delivery||Delivery options and charges|