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Building an ITIL®-based Service Management Department


Malcolm Fry
TSO (The Stationery Office)
Price: £35.00

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

Key features:

  • Aligned to the ITIL 2011 editions and includes 12 replacement figures

  • This is a practical guide to help set up an IT department and an aid for all those newly quali-fied in IT service management

  • The book has been written by Malcolm Fry, a highly recognized author in the ITSM world. He has over 40 years experience in Information Technology. Malcolm is the author of many bestselling books on IT Service Management, he has had numerous articles and papers pub-lished.

Alternative formats

Extent 110 pages ISBN 9780113314584
Size 216 x 216mm Price £35.00
Format Paperback Published 19 Oct 2015
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges

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