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Release, Control and Validation Intermediate Capability Handbook

Author:
Duncan Anderson
Publisher:
TSO (The Stationery Office)
Price: £10.95

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:

  • Authored and quality assured by itSMF UK

  • Endorsed by the APM Group

  • Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

  • Change Management

  • Service Asset and Configuration Management

  • Service Validation and Test

  • Release and Deployment Management

  • Request Fulfilment

  • Service Evaluation

  • Knowledge Management

Alternative formats

Extent TBC ISBN 9780113314331
Size 108 x 104 mm Price £10.95
Format Paperback Published 04 Nov 2013
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges

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