Essential ITIL®: Processes and functions
- TSO (The Stationery Office)
This downloadable PDF provides a high-level overview of ITIL processes and functions for those new to ITIL, or interested in the service lifecycle.
This downloadable PDF provides information on all of the ITIL processes and functions. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes. Each process is presented in the same way, with information on its purpose, benefits and features.
Provides a process-focussed overview of ITIL in one place
Aligned with the content of the 2011 core guidance
|Format||Downloadable PDF||Published||30 Apr 2013|