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ITIL Translations

ITIL logoITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.

Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.

The ITIL 2011 - Translations

ITIL Version 3 (V3) – currently translated into French, German, Japanese and Korean – represents an important evolutionary step in ITIL's life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class.

At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of ITIL Version 2 (V2) but takes IT service management even further.

The available ITIL Version 3 (V3) Translations includes:

The available ITIL Version 2 (V2) Translations includes:

Download the free Introductory Overview of ITIL 2011 (PDF 4Mb/ opens in new window).

View the full list of official ITIL 2011 Publications and ITIL 2007 Publications.


ITIL Practitioner Guidance

ITIL Foundation Handbook book jacket image
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.





German - Book

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German - PDF

  • Published: 27 Mar 2017
  • ISBN: 9780113315376
  • Price: £60.00
    (£72.00 inc. VAT)
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French - Book

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French - PDF

  • Published: 11 Apr 2017
  • ISBN: 9780113315383
  • Price: £60.00
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Japanese - Book

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Japanese - PDF

  • Published: 27 Mar 2017
  • ISBN: 9780113315369
  • Price: £60.00
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Latin American Spanish - Book

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Latin American Spanish - PDF

  • Published: 27 Mar 2017
  • ISBN: 9780113315390
  • Price: £60.00
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ITIL Foundation Handbook

ITIL Foundation Handbook book jacket image
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.





Finnish - Book

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Finnish - PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314218
  • Price: £14.50
    (£17.40 inc. VAT)
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German - Book

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German - PDF

  • Published: 28 Jul 2015
  • ISBN: 9780113314713
  • Price: £14.50
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German - Book Pack x 10

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Japanese - Book

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Japanese - PDF

  • Published: 28 Jul 2015
  • ISBN: 9780113314621
  • Price: £14.50
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Japanese - Book Pack x 10

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Russian - PDF

  • Published: 19 Dec 2016
  • ISBN: 9780113315284
  • Price: £14.50
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Service Strategy (V3)

Service Strategy (V3) Chinese jacket image
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.





Chinese - Book

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Service Design (V3)

Service Design (V3) Chinese jacket image
In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.





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Service Transition (V3)

Service Transition (V3) Chinese jacket image
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.





Chinese - Book

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Service Operation (V3)

Service Operation (V3) Chinese jacket image
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.





Chinese - Book

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Continual Service Improvement (V3)

Continual Service Improvement (V3) Chinese jacket image
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.





Chinese - Book

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ITIL Lifecycle Publication Suite (V3)

ITIL Lifecycle Publication Suite (V3) Chinese jacket image
The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.





Chinese - Pack of 5 Books

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Key Element Guides - Chinese - Pack of 5 Books

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The Introduction to the ITIL Service Lifecycle (V3)

The Introduction to the ITIL Service Lifecycle (V3) jacket image
This introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.





French - PDF

  • Published: 06 Mar 2009
  • ISBN: 9780113311491
  • Price: £30.00
    (£36.00 inc. VAT)
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Korean - PDF

  • Published: 08 Apr 2009
  • ISBN: 9780113311521
  • Price: £30.00
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Passing Your ITIL Foundation Exam - The ITIL (V3) Foundation Study Aid (2nd Edition)

Passing Your ITIL Foundation Exam German jacket image
'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. It provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam.





German - Book

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ITIL V3 Foundation Handbook

ITIL V3 Foundation Handbook Translation jacket image
This reference revision guide is designed to help students sitting the Foundation Exam. It provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure.





Chinese - Pack of 10

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Japanese - Pack of 10

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Danish - Pack of 10

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Service Support (V2)

Service Support (V2) German jacket image
Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management





German - PDF

  • Published: 05 May 2009
  • ISBN: 9780113311552
  • Price: £65.00
    (£78.00 inc. VAT)
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Japanese - PDF

  • Published: 16 Nov 2009
  • ISBN: 9780113312160
  • Price: £65.00
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Service Delivery (V2)

Service Delivery (V2) German jacket image
Service Delivery was the second element in the ITIL Version 2 Infrastructure Library to be published. Service providers need to offer business users adequate support: Service Delivery covers all aspects that must be taken into consideration.





German - PDF

  • Published: 05 May 2009
  • ISBN: 9780113311545
  • Price: £65.00
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Japanese - PDF

  • Published: 16 Nov 2009
  • ISBN: 9780113312177
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Planning to Implement Service Management (V2)

Planning to Implement Service Management (V2) Japanese jacket image
Planning to Implement Service Management explains the steps necessary to identify how an organisation might expect to benefit from ITIL and how to set about reaping those benefits.





Japanese - PDF

  • Published: 16 Nov 2009
  • ISBN: 9780113312184
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ICT Infrastructure Management (V2)

ICT Infrastructure Management (V2) Japanese jacket image
ICT Infrastructure Management covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance and for the first time, Systems Management.





Japanese - PDF

  • Published: 16 Nov 2009
  • ISBN: 9780113312191
  • Price: £65.00
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Business Perspective Volume 1 (V2)

Business Perspective Volume 1 (V2) Japanese jacket image




Issues covered in 'Business Perspective' include business continuity management, partnerships and outsourcing, surviving change, and transformation of business practices through radical change. Business Perspective Volume 1 helps information services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Japanese - PDF

  • Published: 16 Nov 2009
  • ISBN: 9780113312207
  • Price: £65.00
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