Skip to content

ISO/IEC 20000 and ITIL®: A Practical Handbook

Author:
Alex Hernandez
Publisher:
TSO (The Stationery Office)
ISO/IEC 20000 and ITIL®: A Practical Handbook  - Front
Price: £35.00
Add to Basket

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

Alternative formats

Extent TBC ISBN 9780113314102
Size TBC Price £35.00
Format Paperback Published 05 Dec 2013
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
Bookmark and Share
Save
Add to Basket

If you're interested in this, you might also be interested in...

ISO/IEC 20000 and ITIL: A Practical Handbook - Downloadable PDF

  • Published: 30 Aug 2013
  • ISBN: 9780113314119
  • Price: £35.00
    (£42.00 inc. VAT)
Save
Add to Basket

ITIL Lifecycle Suite Books

Save
Add to Basket

ITIL Lifecycle Suite PDFs

  • Published: 23 Aug 2011
  • ISBN: 9780113313242
  • Price: £299.00
    (£358.80 inc. VAT)
Save
Add to Basket

ITIL Key Element Guide Suite

Save
Add to Basket
Website created and managed by TSO information and publishing solutions