AXELOS IT Service Management - ITIL® 2011
ITIL provides a systematic and professional approach to the
management of IT service provision. Based on expert advice and input from
users, ITIL guidance is both current and practical, combining the latest
thinking with sound common sense and guidance.
Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.
ITIL Core Guidance:
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Service Strategy | Service Design | Service Transition | Service Operation | Continual Service Improvement | Lifecycle Publication Suite |
The official ITIL 2011 portfolio includes:
- Introduction to the ITIL Service Lifecycle
- ITIL Maturity Model and Self-Assessment Service
- ITIL Foundation Handbook
- Passing Your ITIL Foundation Exam
- Essential ITIL
- ITIL Lite
- Secrets of Service Level Management
- Collaborative Consulting
- ISO/IEC 20000 and ITIL
- Passing your ITIL Managing Across the Lifecycle Exam
- ITIL Intermediate Capability Handbooks
- Building an ITIL-based Service Management Department - 2nd Edition
- Interfacing and Adopting ITIL and COBIT®
- ITIL Practitioner Guidance
- Agile Project and Service Management 2nd Edition
- ITIL and the Information Lifecycle: Integrating agile, DevOps and ITSM
- ITIL Guide to Software and IT Asset Management 2nd edition
View our full list of available
ITIL
Translations on TSO Shop.
Download the freeIntroductory
Overview of ITIL 2011 (PDF 4Mb/ Opens in new window).
ITIL
Service Strategy
As the
introduction, and heart, of the service lifecycle, ITIL Service Strategy is
ideal for both service provider executives and their business customers. It
provides a well-defined, best-practice approach to creating and managing a
sound IT service strategy that can deliver significant business
benefits.
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more...
ITIL Service Strategy Book
- Published:29 Jul 2011
- ISBN: 9780113313044
- Price: £85.00
ITIL Service Strategy PDF
- Published:23 Aug 2011
- ISBN: 9780113313105
- Price: £85.00
ITIL Service Strategy Online Subscription
- Sub. No.: 7003147
- Price: £75.00
Key Element Guide - ITIL Service Strategy
- Published:31 Jul 2012
- ISBN: 9780113313600
- Price: £9.95
Key Element Guide - ITIL Service Strategy PDF
- Published:20 Aug 2012
- ISBN: 9780113313716
- Price: £9.95
Key Element Guide - ITIL Service Strategy - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313655
- Price: £99.50
ITIL
Service Design
Through the
service design stage of the service lifecycle, you can turn your strategy into
a cost-effective plan that meets both current and future business needs. ITIL
Service Design provides a best-practice framework that will give you the
knowledge and skills necessary to design IT solutions that consistently meet
customer requirements and deliver business benefits.
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more...
ITIL Service Design Book
- Published:29 Jul 2011
- ISBN: 9780113313051
- Price: £85.00
ITIL Service Design PDF
- Published:23 Aug 2011
- ISBN: 9780113313112
- Price: £85.00
ITIL Service Design Online Subscription
- Sub. No.: 7003148
- Price: £75.00
Key Element Guide - ITIL Service Design
- Published:31 Jul 2012
- ISBN: 9780113313617
- Price: £9.95
Key Element Guide - ITIL Service Design PDF
- Published:20 Aug 2012
- ISBN: 9780113313723
- Price: £9.95
Key Element Guide - ITIL Service Design - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313662
- Price: £99.50
ITIL
Service Transition
Essential reading
for any IT professional looking to deliver change, ITIL Service Transition
provides best-practice guidance on managing service change in a timely,
cost-effective manner with minimal disruption to operations, customers, users
and the business.
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more...
ITIL Service Transition Book
- Published:29 Jul 2011
- ISBN: 9780113313068
- Price: £85.00
ITIL Service Transition PDF
- Published:23 Aug 2011
- ISBN: 9780113313129
- Price: £85.00
ITIL Service Transition Online Subscription
- Sub. No.: 7003155
- Price: £75.00
Key Element Guide - ITIL Service Transition
- Published:31 Jul 2012
- ISBN: 9780113313624
- Price: £9.95
Key Element Guide - ITIL Service Transition PDF
- Published:20 Aug 2012
- ISBN: 9780113313730
- Price: £9.95
Key Element Guide - ITIL Service Transition - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313679
- Price: £99.50
ITIL
Service Operation
Ensuring the
successful, day-to-day delivery of IT services, service operation is a critical
stage of the service lifecycle. ITIL Service Operation provides best-practice
guidance on efficiently and effectively delivering these services for the
benefit of the business, customers and users.
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more...
ITIL Service Operation Book
- Published:29 Jul 2011
- ISBN: 9780113313075
- Price: £85.00
ITIL Service Operation PDF
- Published:23 Aug 2011
- ISBN: 9780113313136
- Price: £85.00
ITIL Service Operation Online Subscription
- Sub. No.: 7003156
- Price: £75.00
Key Element Guide - ITIL Service Operation
- Published:31 Jul 2012
- ISBN: 9780113313631
- Price: £9.95
Key Element Guide - ITIL Service Operation PDF
- Published:20 Aug 2012
- ISBN: 9780113313747
- Price: £9.95
Key Element Guide - ITIL Service Operation - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313686
- Price: £99.50
ITIL
Continual Service Improvement
For the best
possible business outcomes, continual service improvement should be an integral
part of every stage of the service lifecycle. ITIL Continual Service
Improvement provides best practice guidance on identifying and introducing a
cycle of service management improvements, as well as a structured approach for
assessing and measuring services.
Find out
more...
ITIL Continual Service Improvement Book
- Published:29 Jul 2011
- ISBN: 9780113313082
- Price: £85.00
ITIL Continual Service Improvement PDF
- Published:23 Aug 2011
- ISBN: 9780113313143
- Price: £85.00
ITIL Continual Service Improvement Online Subscription
- Sub. No.: 7003157
- Price: £75.00
Key Element Guide - ITIL Continual Service Improvement
- Published:31 Jul 2012
- ISBN: 9780113313648
- Price: £9.95
Key Element Guide - ITIL Continual Service Improvement PDF
- Published:20 Aug 2012
- ISBN: 9780113313754
- Price: £9.95
Key Element Guide - ITIL Continual Service Improvement - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313693
- Price: £99.50
ITIL
Lifecycle Publication Suite
ITIL is the most
widely recognised framework for IT service management in the world. This suite
of the five core ITIL publications maps out the service lifecycle and provides
a systematic, professional approach to the management of IT services -
save 29% against purchasing all five individually.
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more...
You can
receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when
purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To
take advantage of this offer please call +44 (0)333 200 2425 or email:
subscriptions@tso.co.uk.
ITIL Service Lifecycle Publication Suite Books
- Published:29 Jul 2011
- ISBN: 9780113313235
- Price: £299.00
ITIL Service Lifecycle Publication Suite PDF
- Published:23 Aug 2011
- ISBN: 9780113313242
- Price: £299.00
ITIL Service Lifecycle Publication Suite Online Subscription
- Sub. No.: 7003158
- Price: £390.00
Key Element Guide - Lifecycle Suite Books
- Published:31 Jul 2012
- ISBN: 9780113313709
- Price: £44.95
Key Element Guide - Lifecycle Suite PDFs
- Published:20 Aug 2012
- ISBN: 9780113313761
- Price: £44.95
Key Element Guide Suite - Lifecycle Suite Online Subscription
- Sub. No.: 7003199
- Price: £44.95
Introduction to the ITIL Service
Lifecycle
'Introduction to
the ITIL Service Lifecycle' introduces IT service management and ITIL. It
summarises the best practices described in the 2011 editions' core guidance,
explaining the basic concepts of ITIL and providing information on each stage
of the service lifecycle.
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more...
Book
- Published:30 Dec 2011
- ISBN: 9780113313099
- Price: £30.00
- Published:07 Feb 2012
- ISBN: 9780113313150
- Price: £30.00
Online Subscription
- Sub. No.: 7003174
- Price: £25.00
ITIL
Maturity Model and Self-Assessment Service
The
ITIL Maturity Model and Self-Assessment service has been developed to help
organizations improve their IT service management within the ITIL
framework.
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more...
Full Self-Assessment Online Subscription
- Sub. No.: 7003210
- Price: £900.00(£1080.00 inc. VAT)
High Level-Self-Assessment Online Subscription
Find out more...
ITIL
Foundation Handbook
Now updated in
line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the
Official Publisher of ITIL' is a quick-reference revision guide designed to
help students prepare for their foundation exam. It is also a key reference aid
for managers, practitioners, vendors and consultants in the workplace and while
travelling.
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more...
Book
- Published:31 Jan 2012
- ISBN: 9780113313495
- Price: £10.95
Book Pack x 10
- Published:31 Jan 2012
- ISBN: 9780113313501
- Price: £109.50
- Published:08 Feb 2012
- ISBN: 9780113313518
- Price: £10.95
Online Subscription
- Sub. No.: 7003203
- Price: £11.95
Passing Your ITIL Foundation
Exam
Endorsed by the
Official ITIL Accreditor and updated in line with the 2011 syllabus, the
bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the
ideal companion for students preparing for their ITIL Foundation
Exam.
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more...
Book
- Published:29 Feb 2012
- ISBN: 9780113313556
- Price: £22.00
- Published:04 Apr 2012
- ISBN: 9780113313563
- Price: £22.00
Online Subscription
- Sub. No.: 7003269
- Price: £22.00

Essential ITIL - Downloadable PDF
This downloadable
PDF provides a short introductory overview to ITIL and ITIL processes. It can
be used as an entry point, giving insight into ITIL and guiding the reader to
specific topics within the ITIL core guidance publications to help them find
out more. It can also be used in its own right to provide basic information
about the ITIL framework and its processes.
Find out
more...
- Published:30 Apr 2013
- ISBN: 9780113313945
- Price: £2.08
ITIL
Lite: A Road Map to Full or Partial ITIL Implementation
ITIL Lite has been
updated to align with the ITIL 2011 editions. This new edition reflects the
latest ITIL best practice, it is aimed at encouraging organizations to adopt
ITIL by selecting and implementing key ITIL 2011 components.
Find out
more...
Book
- Published:17 Oct 2012
- ISBN: 9780113313839
- Price: £30.00
Secrets of Service Level
Management - A process owner's guide
An ITIL process
guide that describes how to plan for, design, transition, operate and improve
service level management. With a practical focus and real-life examples, this
book turns the theory of SLM into practice.
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more...
Book
- Published:27 Mar 2013
- ISBN: 9780113313525
- Price: £45.00
- Published:27 Aug 2013
- ISBN: 9780113313877
- Price: £45.00
Collaborative
Consulting
This publication
is a guide to IT service management consulting. It is distillation of
experience in service management with ITIL that should help practitioners,
consultants and managers gain insight on how to approach service management
engagements.
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more...
Book
- Published:30 Apr 2013
- ISBN: 9780113313914
- Price: £35.00
- Published:05 Sep 2013
- ISBN: 9780113313921
- Price: £35.00
ITIL
and ISO/IEC 20000: A Practical Handbook
The
purpose of this publication is to provide your organization with a pragmatic
approach to effectively implementing service management, incorporating
practices from the ITIL framework and the ISO/IEC 20000 standard.
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more...
Book
- Published:05 Dec 2013
- ISBN: 9780113314102
- Price: £35.00
- Published:30 Aug 2013
- ISBN: 9780113314119
- Price: £35.00
Passing your ITIL Managing Across
the Lifecycle Exam
Aligned to the
latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus,
this study aid from the Official Publisher of ITIL provides guidance to support
students as they prepare for their MALC qualification.
Find out
more...
Book
- Published:22 May 2014
- ISBN: 9780113314386
- Price: £35.00
- Published:04 Jun 2014
- ISBN: 9780113314393
- Price: £35.00
Release, Control and Validation
ITIL 2011 Intermediate Capability Handbook
Updated in line
with the ITIL 2011 editions and the Release, Control and Validation (RCV)
syllabus, this quick-reference guide will help you as you study for the RCV
module of the ITIL Intermediate Capability qualification.
Find out
more...
Book
- Published:04 Nov 2013
- ISBN: 9780113314331
- Price: £10.95
- Published:20 Nov 2013
- ISBN: 9780113314355
- Price: £10.95
Book Pack x 10
- Published:04 Nov 2013
- ISBN: 9780113314348
- Price: £109.50
Operational Support and Analysis
ITIL 2011 Intermediate Capability Handbook
Updated in line
with the ITIL 2011 editions and the Operational Support and Analysis (OSA)
syllabus, this quick-reference guide will help you as you study for the OSA
module of the ITIL Intermediate Capability qualification.
Find out
more...
Book
- Published:04 Nov 2013
- ISBN: 9780113314294
- Price: £10.95
- Published:20 Nov 2013
- ISBN: 9780113314317
- Price: £10.95
Book Pack x 10
- Published:04 Nov 2013
- ISBN: 9780113314300
- Price: £109.50
Planning, Protection and
Optimization: ITIL 2011 Intermediate Capability Handbook
Updated in line
with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus
this quick reference guide will help you study for the PPO module of the ITIL
intermediate capability qualification.
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more...
Book
- Published:31 Oct 2014
- ISBN: 9780113314546
- Price: £10.95
- Published:26 Nov 2014
- ISBN: 9780113314560
- Price: £10.95
Book Pack x 10
- Published:31 Oct 2014
- ISBN: 9780113314553
- Price: £109.50
Service Offerings and Agreements:
ITIL 2011 Intermediate Capability Handbook
Updated in line
with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this
quick reference guide will help you as you study for the SOA module of the ITIL
intermediate capability qualification.
Find out
more...
Book
- Published:31 Oct 2014
- ISBN: 9780113314492
- Price: £10.95
- Published:26 Nov 2014
- ISBN: 9780113314515
- Price: £10.95
Book Pack x 10
- Published:31 Oct 2014
- ISBN: 9780113314508
- Price: £109.50
Building an ITIL-based Service
Management Department - 2nd Edition
This new edition of Agile Project and Service Management shows how three of the top best practice approaches for delivering business change and managing IT services integrate effectively to achieve maximum benefit and add value to business.
Find out more...
Book
- Published:19 Oct 2015
- ISBN: 9780113314584
- Price: £35.00
- Published:29 Oct 2015
- ISBN: 9780113314591
- Price: £35.00
Interfacing and Adopting ITIL and
COBIT
IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives.
Find out more...
Book
- Published:11 Jan 2016
- ISBN: 9780113314522
- Price: £35.00
- Published:14 Jan 2016
- ISBN: 9780113314539
- Price: £35.00
ITIL
Practitioner Guidance
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
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Book
- Published:25 Jan 2016
- ISBN: 9780113314874
- Price: £60.00
- Published:25 Jan 2016
- ISBN: 9780113314881
- Price: £60.00
Online Subscription
- Sub. No.: 7003242
- Price: £50.00
Agile
Project and Service Management 2nd Edition
This new edition of Agile Project and Service Management shows how three of the top best practice approaches for delivering business change and managing IT services integrate effectively to achieve maximum benefit and add value to business.
Find out more...
Book
- Published:02 Dec 2016
- ISBN: 9780113314898
- Price: £45.00
- Published:N/A
- ISBN: 9780113314904
- Price: £35.00
Online Subscription
- Sub. No.: 7003333
- Price: £35.00
ITIL
and the Information Lifecycle: Integrating Agile, DevOps and ITSM
How information is recorded, secured, retrieved, changed and disposed of has changed dramatically in the last few years. New developments in security, regulations, cloud computing and big data have had a significant impact on how data and knowledge are processed.
Find out more...
Book
- Published:23 Nov 2016
- ISBN: 9780113314942
- Price: £35.00
- Published:31 Jan 2018
- ISBN: 9780113314959
- Price: £45.00
ITIL
Guide to Software and IT Asset Management 2nd edition
This guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery.
Find out more...
Book
- Published:09 Feb 2018
- ISBN: 9780113315482
- Price: £45.00
- Published:tbc
- ISBN: 9780113315499
- Price: £Not known