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AXELOS IT Service Management - ITIL® 2011

Service Management - ITIL 2011ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.

Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.

ITIL Core Guidance:

ITIL Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation ITIL Continual Service Improvement ITIL Lifecycle Suite
Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Lifecycle Publication Suite

The official ITIL 2011 portfolio includes:

View our full list of available ITIL Translations.

Download the free Introductory Overview of ITIL 2011 (PDF 4Mb/ Opens in new window).

View the full list of official ITIL 2007 Publications.


ITIL Service StrategyITIL Service Strategy


As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.

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ITIL Service Strategy Book

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ITIL Service Strategy PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313105
  • Price: £85.00 (£102.00 inc. VAT)
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Key Element Guide - ITIL Service Strategy

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Key Element Guide - ITIL Service Strategy PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313716
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ITIL Service DesignITIL Service Design


Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.

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ITIL Service Design Book

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  • Published: 23 Aug 2011
  • ISBN: 9780113313112
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Key Element Guide - ITIL Service Design

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Key Element Guide - ITIL Service Design PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313723
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ITIL Service TransitionITIL Service Transition


Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.

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ITIL Service Transition Book

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ITIL Service Transition PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313129
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Key Element Guide - ITIL Service Transition

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Key Element Guide - ITIL Service Transition PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313730
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ITIL Service OperationITIL Service Operation




Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

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ITIL Service Operation Book

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ITIL Service Operation PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313136
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Key Element Guide - ITIL Service Operation

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Key Element Guide - ITIL Service Operation PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313747
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ITIL Continual Service ImprovementITIL Continual Service Improvement


For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

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ITIL Continual Service Improvement Book

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ITIL Continual Service Improvement PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313143
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Key Element Guide - ITIL Continual Service Improvement

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Key Element Guide - ITIL Continual Service Improvement PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313754
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ITIL Lifecycle Publication SuiteITIL Service Lifecycle Suite


ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - save 29% against purchasing all five individually.

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You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)333 200 2425 or email: subscriptions@tso.co.uk.

ITIL Service Lifecycle Publication Suite Books

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ITIL Service Lifecycle Publication Suite PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313242
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ITIL Service Lifecycle Publication Suite Online Subscription

  • Sub. No.: 7003158
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Key Element Guide - Lifecycle Suite Books

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Key Element Guide - Lifecycle Suite PDFs

  • Published: 20 Aug 2012
  • ISBN: 9780113313761
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Key Element Guide Suite - Lifecycle Suite Online Subscription

  • Sub. No.: 7003199
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Introduction to the ITIL Service LifecycleIntroduction to the ITIL Service Lifecycle


'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

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  • Published: 07 Feb 2012
  • ISBN: 9780113313150
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ITIL Maturity Model and Self-Assessment ServiceITIL Maturity Model and Self-assessment Service


The ITIL Maturity Model and Self-Assessment service has been developed to help organizations improve their IT service management within the ITIL framework.

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Full Self-Assessment Online Subscription

  • Sub. No.: 7003210
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High Level-Self-Assessment Online Subscription

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ITIL Foundation HandbookITIL Foundation Handbook


Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

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  • Published: 08 Feb 2012
  • ISBN: 9780113313518
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  • Sub. No.: 7003203
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Passing Your ITIL Foundation ExamPassing Your ITIL Foundation Exam


Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.

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  • Published: 04 Apr 2012
  • ISBN: 9780113313563
  • Price: £22.00 (£26.40 inc. VAT)
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  • Sub. No.: 7003269
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iPhone App image iconAlso available as an App (RRP £4.99).



Essential ITIL - Downloadable PDF Essential ITIL PDF


This downloadable PDF provides a short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes.

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PDF

  • Published: 30 Apr 2013
  • ISBN: 9780113313945
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ITIL Lite: A Road Map to Full or Partial ITIL ImplementationITIL Lite


ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components.

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Secrets of Service Level Management - A process owner's guideSecrets Of Service Level Management


An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

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  • Published: 27 Aug 2013
  • ISBN: 9780113313877
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Collaborative ConsultingCollaborative Consulting


This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

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  • Published: 05 Sep 2013
  • ISBN: 9780113313921
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ITIL and ISO/IEC 20000: A Practical Handbook ITIL and ISO/IEC 2000: A Practical Handbook


The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

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  • Published: 30 Aug 2013
  • ISBN: 9780113314119
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Passing your ITIL Managing Across the Lifecycle ExamPassing your ITIL Managing Across the Lifecycle Exam


Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.

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  • Published: 04 Jun 2014
  • ISBN: 9780113314393
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Release, Control and Validation ITIL 2011 Intermediate Capability HandbookRelease, Control and Validation


Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.

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  • Published: 20 Nov 2013
  • ISBN: 9780113314355
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Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook Operational Support and Analysis


Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.

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  • Published: 20 Nov 2013
  • ISBN: 9780113314317
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Planning, Protection and Optimization: ITIL 2011 Intermediate Capability HandbookPlanning, Protection and Optimization


Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification.

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  • Published: 26 Nov 2014
  • ISBN: 9780113314560
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Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook Service Offerings and Agreements


Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.

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  • Published: 26 Nov 2014
  • ISBN: 9780113314515
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Adopting Service Governance - Governing Portfolio Value for Sound Corporate CitizenshipAdopting Service Governance - Governing Portfolio Value for Sound Corporate Citizenship


Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL, TOGAF, Cobit, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services.

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  • Published: 03 Sep 2015
  • ISBN: 9780113314669
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Building an ITIL-based Service Management Department - 2nd EditionBuilding an ITIL-based Service Management Department - 2nd Edition book jacket


This new edition of Agile Project and Service Management shows how three of the top best practice approaches for delivering business change and managing IT services integrate effectively to achieve maximum benefit and add value to business.

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  • Published: 29 Oct 2015
  • ISBN: 9780113314591
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Interfacing and Adopting ITIL and COBITInterfacing and Implementing ITIL and COBIT book jacket image


IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives.

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  • Published: 14 Jan 2016
  • ISBN: 9780113314539
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ITIL Practitioner GuidanceITIL Practitioner Guidance


ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

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  • Published: 25 Jan 2016
  • ISBN: 9780113314881
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Agile Project and Service Management 2nd EditionAgile Project and Service Management 2nd Edition


This new edition of Agile Project and Service Management shows how three of the top best practice approaches for delivering business change and managing IT services integrate effectively to achieve maximum benefit and add value to business.

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  • Published: 02 Dec 2016
  • ISBN: 9780113314904
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  • Sub. No.: 7003333
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ITIL and the Information Lifecycle: Integrating Agile, DevOps and ITSMITIL and the Information Lifecycle: Integrating Agile, DevOps and ITSM cover


How information is recorded, secured, retrieved, changed and disposed of has changed dramatically in the last few years. New developments in security, regulations, cloud computing and big data have had a significant impact on how data and knowledge are processed.

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  • Published: 23 Nov 2016
  • ISBN: 9780113314959
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ITIL Guide to Software and IT Asset Management 2nd editionITIL Guide to Software and IT Asset Management 2nd edition


This guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery.

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  • Published: 09 Feb 2018
  • ISBN: 9780113315499
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