IT Service Management - Additional Titles
Performance-driven IT: How
metrics can transform IT services and operations
Performance-driven
IT forces you to rethink how we use the data that we are swamped with every
day. Too much information is a common cry in business and this title makes a
compelling case for reviewing available data sets. Those that are maintained
need to be acted on to refocus the organization on the required strategic
outcomes along the way, so that the metrics used to measure and manage
performance become dynamic.
Performance-driven IT: How metrics can transform IT services and operations - Book
- Published: 13 Feb 2018
- ISBN: 9780117083608
- Price: £18.00
Performance-driven IT: How metrics can transform IT services and operations - PDF
- Published: 13 Feb 2018
- ISBN: 9780117083615
- Price: £18.00
Problem Management: A Practical
Guide
The IT
Service Management process known as Problem Management is more than simply
restoring services and applying permanent fixes to incidents; it is about
providing a stable and available infrastructure that supports business
processes and enables the success of the business.
Problem Management: A Practical Guide - Book
- Published: 03 Oct 2016
- ISBN: 9780117082984
- Price: £40.00
Problem Management: A Practical Guide - PDF
- Published: 03 Oct 2016
- ISBN: 9780117082991
- Price: £40.00