IT Service Management - Additional Titles

Performance-driven IT: How metrics can transform IT services and operations

Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. Too much information is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic.

Problem Management: A Practical Guide

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.