IT Service Management - Additional Titles

Performance-driven IT: How metrics can transform IT services and operations

Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. Too much information is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic.

Problem Management: A Practical Guide

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.

Essential Information Security

ArchiMate 2.1 Specification

ArchiMate 2 Certification Study Guide

ArchiMate 2.1 - A Pocket Guide

Foundations of Information Security Based on ISO27001 and ISO27002 -3rd Revised Edition

Service Level Management and the Service Manager

'Service Level Management and the Service Manager ' is the second book of a series of (initially) six books that provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.

Designing and Transforming IT Organizations

The introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.

Information Security Economics

'Information Security Economics' explores the economic aspects of information security, whilst explaining how best to work with them, in order to achieve an optimized ROI on security investments. It considers ways in which information security metrics can be utilized to support security initiatives, and how requirements can be prioritized by organizations, in order to maximize returns within a commercial environment which may have limited resources.

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