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IT Service Management - Additional Titles

Performance-driven IT: How metrics can transform IT services and operations Performance-driven IT: How metrics can transform IT services and operations





Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. Too much information is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic.



Performance-driven IT: How metrics can transform IT services and operations - PDF

  • Published: 13 Feb 2018
  • ISBN: 9780117083615
  • Price: £18.00
    (£21.60 inc. VAT)




Problem Management: A Practical GuideProblem Management: A Practical Guide





The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.



Problem Management: A Practical Guide - Book

Problem Management: A Practical Guide - PDF

  • Published: 03 Oct 2016
  • ISBN: 9780117082991
  • Price: £40.00
    (£48.00 inc. VAT)




Service Level Management and the Service ManagerService Level Management and the Service Manager  book j acket



'Service Level Management and the Service Manager ' is the second book of a series of (initially) six books that provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.







Book




Designing and Transforming IT OrganizationsDesigning and Transforming IT Organizations book jacket



The introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.







Book




Information Security EconomicsInformation Security Economics book jacket



'Information Security Economics' explores the economic aspects of information security, whilst explaining how best to work with them, in order to achieve an optimized ROI on security investments. It considers ways in which information security metrics can be utilized to support security initiatives, and how requirements can be prioritized by organizations, in order to maximize returns within a commercial environment which may have limited resources.






Book




Greening Service Management Greening Service Management



This publication addresses that challenge and shows how organisations can use service management.








Book

PDF

  • Published: 20 Dec 2012
  • ISBN: 9780117080591
  • Price: £35.00
    (£42.00 inc. VAT)




IT Tools for the Business when the Business is IT IT Tools for the Business when the Business is IT - Selecting and Integrating Service Management Tools



'IT Tools' examines the specific nature of ITSM tools, including the full range of tools to support the management of IT services. It also explores the specifics of the architectures that underpin the selection and use of service management tools.







Book

PDF

  • Published: 20 Dec 2012
  • ISBN: 9780117080584
  • Price: £50.00
    (£60.00 inc. VAT)




Creating and Driving Service ExcellenceCreating and Driving Service Excellence



Why do some ITSM implementations fail to succeed? The required cultural change fails to embed itself in the daily ITSM activities. The insight and value you will find in these pages will last for many, many more miles.







Book

PDF

  • Published: 19 Sep 2011
  • ISBN: 9780117080638
  • Price: £25.00
    (£30.00 inc. VAT)




Las Trampas de la IntegraciónLas Trampas de la Integracion



Designed for IT managers and professionals, 'Las Trampas de la Integración' not only discusses the problems that exist in the relationships between the IT service provider and its customers but provides solutions and guidance to overcome, improve communication and achieve cultural change.







Book

PDF

  • Published: 20 Dec 2012
  • ISBN: 9780117081161
  • Price: £35.00
    (£42.00 inc. VAT)




Balanced Diversity - A Portfolio Approach to Organisational ChangeBalanced Diversity - A Portfolio Approach to Organisational Change



'Balanced Diversity ' explores what is meant by organisational culture, looks at the challenges faced by those trying to embed IT Service Management change, and proposes the adoption of a new and innovative framework which provides a portfolio approach.







Book

PDF

  • Published: 29 Nov 2012
  • ISBN: 9780117081680
  • Price: £35.00
    (£42.00 inc. VAT)




IT That Matters - An Executive's Guide to Maximising the strategic value from your IT InvestmentIT That Matters - An Executive's Guide to Maximising the strategic value from your IT Investment



Chock-a-block with insight, 'IT That Matters' is intended to give governing boards and non-IT business executive's guidance to transition their IT from a cost of doing business to a strategic asset.







Book

PDF

  • Published: 29 Nov 2012
  • ISBN: 9780117081185
  • Price: £20.00
    (£24.00 inc. VAT)




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