IT Service Management - Additional Titles
Performance-driven IT: How
metrics can transform IT services and operations
Performance-driven
IT forces you to rethink how we use the data that we are swamped with every
day. Too much information is a common cry in business and this title makes a
compelling case for reviewing available data sets. Those that are maintained
need to be acted on to refocus the organization on the required strategic
outcomes along the way, so that the metrics used to measure and manage
performance become dynamic.
Performance-driven IT: How metrics can transform IT services and operations - Book
- Published: 13 Feb 2018
- ISBN: 9780117083608
- Price: £18.00
Performance-driven IT: How metrics can transform IT services and operations - PDF
- Published: 13 Feb 2018
- ISBN: 9780117083615
- Price: £18.00(£21.60 inc. VAT)
Problem Management: A Practical
Guide
The IT
Service Management process known as Problem Management is more than simply
restoring services and applying permanent fixes to incidents; it is about
providing a stable and available infrastructure that supports business
processes and enables the success of the business.
Problem Management: A Practical Guide - Book
- Published: 03 Oct 2016
- ISBN: 9780117082984
- Price: £40.00
Problem Management: A Practical Guide - PDF
- Published: 03 Oct 2016
- ISBN: 9780117082991
- Price: £40.00(£48.00 inc. VAT)
Essential Information
Security
Essential Information Security
- Published: 01 Aug 2013
- ISBN: 9789087537364
- Price: £36.99
ArchiMate 2.1 Specification
ArchiMate 2.1 Specification
- Published: 01 Dec 2013
- ISBN: 9789401800037
- Price: £34.99
ArchiMate 2 Certification Study
Guide
ArchiMate 2 Certification Study Guide
- Published: 01 Jan 2014
- ISBN: 9789401800020
- Price: £45.99
ArchiMate 2.1 - A Pocket
Guide
ArchiMate 2.1 - A Pocket Guide
- Published: 30 Apr 2015
- ISBN: 9789401800129
- Price: £27.99
Foundations of Information
Security Based on ISO27001 and ISO27002 -3rd Revised Edition
Foundations of Information Security Based on ISO27001 and ISO27002 -3rd Revised Edition
- Published: 30 Apr 2015
- ISBN: 9789401800129
- Price: £27.99
Service Level Management and the
Service Manager
'Service
Level Management and the Service Manager ' is the second book of a series of
(initially) six books that provide background considerations, theory,
instructions, and practical guidance for setting up organization structures in
the context of improvement projects.
Book
- Published: 14 May 2013
- ISBN: 9780117081864
- Price: £45.00
Designing and Transforming IT
Organizations
The introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.
Book
- Published: 16 Aug 2012
- ISBN: 9780117080744
- Price: £45.00
Information Security
Economics
'Information Security Economics'
explores the economic aspects of information security, whilst explaining how
best to work with them, in order to achieve an optimized ROI on security
investments. It considers ways in which information security metrics can be
utilized to support security initiatives, and how requirements can be
prioritized by organizations, in order to maximize returns within a commercial
environment which may have limited resources.
Book
- Published: 29 Jul 2011
- ISBN: 9780117068728
- Price: £30.00
Greening Service Management
This
publication addresses that challenge and shows how organisations can use
service management.
Book
- Published: 11 Aug 2011
- ISBN: 9780117068797
- Price: £35.00
- Published: 20 Dec 2012
- ISBN: 9780117080591
- Price: £35.00(£42.00 inc. VAT)
IT
Tools for the Business when the Business is IT
'IT
Tools' examines the specific nature of ITSM tools, including the full range of
tools to support the management of IT services. It also explores the specifics
of the architectures that underpin the selection and use of service management
tools.
Book
- Published: 15 Sep 2011
- ISBN: 9780117069039
- Price: £50.00
- Published: 20 Dec 2012
- ISBN: 9780117080584
- Price: £50.00(£60.00 inc. VAT)
Creating and Driving Service
Excellence
Why
do some ITSM implementations fail to succeed? The required cultural change
fails to embed itself in the daily ITSM activities. The insight and value you
will find in these pages will last for many, many more miles.
Book
- Published: 19 Sep 2011
- ISBN: 9780117069022
- Price: £25.00
- Published: 19 Sep 2011
- ISBN: 9780117080638
- Price: £25.00(£30.00 inc. VAT)
Las
Trampas de la Integración
Designed
for IT managers and professionals, 'Las Trampas de la Integración' not
only discusses the problems that exist in the relationships between the IT
service provider and its customers but provides solutions and guidance to
overcome, improve communication and achieve cultural change.
Book
- Published: 17 Oct 2011
- ISBN: 9780117080249
- Price: £35.00
- Published: 20 Dec 2012
- ISBN: 9780117081161
- Price: £35.00(£42.00 inc. VAT)
Balanced
Diversity - A Portfolio Approach to Organisational Change
'Balanced
Diversity ' explores what is meant by organisational culture, looks at the
challenges faced by those trying to embed IT Service Management change, and
proposes the adoption of a new and innovative framework which provides a
portfolio approach.
Book
- Published: 07 Nov 2011
- ISBN: 9780117080607
- Price: £35.00
- Published: 29 Nov 2012
- ISBN: 9780117081680
- Price: £35.00(£42.00 inc. VAT)
IT
That Matters - An Executive's Guide to Maximising the strategic value from your
IT Investment
Chock-a-block
with insight, 'IT That Matters' is intended to give governing boards and non-IT
business executive's guidance to transition their IT from a cost of doing
business to a strategic asset.
Book
- Published: 20 Mar 2012
- ISBN: 9780117080614
- Price: £20.00
- Published: 29 Nov 2012
- ISBN: 9780117081185
- Price: £20.00(£24.00 inc. VAT)
