IT Service Management
IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization or part of an organization to plan, deliver, design, manage, improve, operate and control IT services offered to customers. The goal of ITSM is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Performance-driven
IT: How metrics can transform IT services and operations
Performance-driven
IT forces you to rethink how we use the data that we are swamped with every
day. Too much information is a common cry in business and this title makes a
compelling case for reviewing available data sets. Those that are maintained
need to be acted on to refocus the organization on the required strategic
outcomes along the way, so that the metrics used to measure and manage
performance become dynamic.
Performance-driven IT: How metrics can transform IT services and operations - Book
- Published:£18.00
- ISBN: 9780117083608
- Price: £18.00
Performance-driven IT: How metrics can transform IT services and operations - PDF
- Published:£18.00
- ISBN: 9780117083615
- Price: £18.00
Problem Management: A
Practical Guide
The IT
Service Management process known as Problem Management is more than simply
restoring services and applying permanent fixes to incidents; it is about
providing a stable and available infrastructure that supports business
processes and enables the success of the business.
Problem Management: A Practical Guide - Book
- Published:£40.00
- ISBN: 9780117082984
- Price: £40.00
Problem Management: A Practical Guide - PDF
- Published:£40.00
- ISBN: 9780117082991
- Price: £40.00
Service Management
Online: Creating A Successful Service Request Catalogue
This is a
frequently confused area and the author provides practical guidance as well as
distinguish the differences between defined services and requests associated
with them. Also included are topics such as integrating governance, tool
considerations and catalogue measurement and improvement.
Service Management Online - Book
- Published:£35.00
- ISBN: 9780117082915
- Price: £35.00
