Universal Service Management Body of Knowledge (USMBOKô)
The Universal Service Management Body of Knowledge (USMBOKô) is a series of publications and references designed to help professionals working in service organizations design customer centric and relevant practices. The series has at its core the Guide to USMBOK, providing a detailed explanation of services and service management, and a specification for the six key elements of a service management framework and program.
The Guide to USMBOK is supported by a collection of
authorized companion publications, developed to provide introductory (101),
practitioner (102), and specialist techniques (103) level information and
guidance, and a lexicon providing definitions for more than 1,200 key terms
used within the series.