International Best Practice Blog
ITIL 4: Digital and IT Strategy (DITS), Erika Flora and David Cannon, Lead Editors, answer your questions
Digital technology has ushered in a new age of business, society, and economy. Things work differently today than they did just 20 years ago, and they will continue to change. But many things have not changed. An organization that embraces the changes brought by digital technology will be even more successful if it remembers that it exists for the humans it serves and employs, and the environment in which it operates.
Since 1999, Managing Successful Programmes has been a valued companion to people leading change in their organizations across all industry sectors. It has led the field for guidance on business change for two decades.
The Greek philosopher Heraclitus said, 'The only constant in life is change.' Change brought us into this world, and it is through change that we grow. If we did not change, we would die. When we entered this world as an infant, biological and chemical changes were thrust upon us without our knowledge or permission. We had no choice but to accept it if we were to grow to an adult. There are changes that we welcome and even embrace such as learning how to read, getting married, or having children. There are changes that we face that cause us fear and dread, such as changes to predictable and comfortable routines.
As it became evident that sheltering was going to be a requirement during COVID, things changed drastically and quickly for organizations. The workforce became remote virtually overnight. Information technology (IT) was suddenly 'at the table' with the business decision makers - some for the first time - to help organizations set-up a remote workforce and service their external customers. What IT accomplished for their organizations, demonstrates the value of the ITIL 4 guiding principles and a focus on the employee and customer experiences.
According to PRINCE2, a project is 'a temporary organization that is created for the purpose of delivering one or more business products according to an agreed business case.' Project managers are empowered to chair the project team and direct them toward successful delivery while managing the overall scope, schedule and budget of the project.
The itSMF International Chapter Leadership Conference was held at the end of April 2020. itSMF (IT Service Management Forum) is a global membership association for service management professionals with members ranging from individual service management practitioners to large multinational organizations.
In these extraordinary and challenging times, Katrina Macdermid revisits Axle Car Hire – the fictional company used to illustrate the concepts of ITIL in the official ITIL 4 guidance – to show how the company is dealing with disruption and creating social opportunity from it.
In this blog post, Axle Car Hire' leaders will answer your questions about why it is worth making the change from ITIL v3 to ITIL 4.
This month TSO, Official Publishing partner for AXELOS, released the four titles for AXELOS' ITIL 4 Managing Professional guidance: Create, Deliver and Support; Drive Stakeholder Value; High-velocity IT, and Direct Plan and Improve.
To make technology work for you, you need to enable your people.
Making decisions in risky and important situations is relevant to everyone.