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International Best Practice Blog






Jennifer Arcuri

Cybersecurity-ethical hacking goes mainstream

11 July 2019

By Jennifer Arcuri

It goes without saying that we (governments, corporates, and civilians) need to wake up.


Justin Kitchener

Learn & adapt with ITIL 4 - Why stories matter!

04 June 2019

By Justin Kitchener

What does ITIL 4 have to do with the eternal, human practice of storytelling?


Peter Brooks

Achieving excellence through service governance

25 March 2019

By Peter Brooks

Achieving excellence for an organization has never been easy. However, recent insights in service governance have provided a clearer understanding of how to go about achieving it.


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