International Best Practice Blog
Including the magnificent seven tips for programme visions and blueprints.
Including the magnificent seven tips for programme organization.
It goes without saying that we (governments, corporates, and civilians) need to wake up.
What does ITIL 4 have to do with the eternal, human practice of storytelling?
Achieving excellence for an organization has never been easy. However, recent insights in service governance have provided a clearer understanding of how to go about achieving it.
I first became a trainer when ITIL was in version 2. Back then, it was a relatively simple framework. The training consisted of two core books, Service Support and Service Delivery, and 11 topics were split between them.
Given that one of the main principles behind the promotion of ITIL processes is that the IT service is there to support the business and all it is trying to do, then it's surprising that today, poor customer service still exists.