Universal Service Management Body of Knowledge (USMBOK™)
The Universal Service Management Body of Knowledge (USMBOK™) is a series of publications and references designed to help professionals working in service organizations design customer centric and relevant practices. The series has at its core the Guide to USMBOK, providing a detailed explanation of services and service management, and a specification for the six key elements of a service management framework and program.
The Guide to USMBOK is supported by a collection of authorized companion publications, developed to provide introductory (101), practitioner (102), and specialist techniques (103) level information and guidance, and a lexicon providing definitions for more than 1,200 key terms used within the series.
The Guide to the Universal Service Management Body of Knowledge (USMBOK)
- Published: 01 Jan 2011
- ISBN: 9780981469102
- Price: £95.00
The USMBOK Lexicon
- Published: 01 Jan 2011
- ISBN: 9780981469195
- Price: £25.00
USM540 Service Incident Management 102
- Published: 01 Jan 2011
- ISBN: 9780981469188
- Price: £40.00
USM550 Service Problem Management 102
- Published: 01 Jan 2011
- ISBN: 9780981469171
- Price: £40.00
USM640 Service Configuration Management 102
- Published: 01 Jan 2011
- ISBN: 9780981469157
- Price: £40.00
USM650 Service Change Management 102
- Published: 01 Jan 2011
- ISBN: 9780981469164
- Price: £40.00
