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Welcome to International Best Practice

International Best Practice is committed to bringing you Best Practice guidance from around the world.

The resources on the Knowledge Base require no subscription - no cost and no commitment to the site. Within the Knowledge Base you will find news, events, white papers, information and resources on the following global standards and methodologies:


We hope you find the site of use and enjoy browsing the resources. If you have any suggestions on improvements to the site, please email ian.fik@tso.co.uk

Latest Publications

Operational Support and Analysis ITIL Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource ...more

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Release, Control and Validation Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the ...more

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Portfolio, Programme and Project Offices - 2013 edition

Portfolio, Programme and Project Offices (P3O ) describes how to build effective governance structures for managing portfolios, programmes and projects that is tailored to the needs of the organisation. ...more

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Collaborative Consulting - Downloadable PDF

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements. ...more

  • Published: 05 Sep 2013
  • ISBN: 9780113313921
  • £35.00 (£42.00 inc. VAT)
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Managing Successful Programmes (MSP®) Study Guide - Downloadable PDF

This study guide covers the MSP Foundation, Practitioner and Advanced Practitioner qualifications. Its purpose is to provide supporting information to candidates to help them take the MSP qualification. ...more

  • Published: 05 Sep 2013
  • ISBN: 9780113313969
  • £25.00 (£30.00 inc. VAT)
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