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Welcome to International Best Practice

International Best Practice is committed to bringing you Best Practice guidance from around the world.

The resources on the Knowledge Base require no subscription - no cost and no commitment to the site. Within the Knowledge Base you will find news, events, white papers, information and resources on the following global standards and methodologies:


We hope you find the site of use and enjoy browsing the resources. If you have any suggestions on improvements to the site, please email ian.fik@tso.co.uk

Latest Publications

Managing Benefits - PDF

'Managing Benefits' is a new publication from APMG-International which provides comprehensive guidance on how to manage delivery of the benefits used to justify investment in change through portfolios of programmes and projects....more

  • Published: 07 May 2013
  • ISBN: 9780117081802
  • £50.00 (£60.00 inc. VAT)
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Portfolio, Programme and Project Offices (P3O®) Study Guide

This Study Guide is a handy reference aid suitable for the P3O Qualification scheme. The aid covers the Foundation/Practitioner qualification(s). Its purpose is to provide supporting information to candidates to help them take the P3O qualification. ...more

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Essential ITIL® - downloadable PDF

This downloadable PDF provides a high-level overview of ITIL processes and functions for those new to ITIL, or interested in the service lifecycle....more

  • Published: 30 Apr 2013
  • ISBN: 9780113313945
  • £2.08 (£2.50 inc. VAT)
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ITIL® Lite - A Road Map to Full or Partial ITIL Implementation - PDF
: Malcolm Fry

ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components. ...more

  • Published: 30 Apr 2013
  • ISBN: 9780113313846
  • £30.00 (£36.00 inc. VAT)
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Collaborative Consulting

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements. ...more

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